@norbertjoshua
Customer service agent with experience at Airtel Tanzania and Akiba commercial bank, handling customer inquiries and service follow-ups.
TanzaniaAt Airtel Tanzania, I completed an internship as a customer service agent in the company’s shops. I handled customer complaints, identified customer needs, answered questions, and followed up on service issues.
At Akiba commercial bank, I worked as a customer service agent and bank officer. My experience also includes making outbound calls about company products, monitoring sales, and maintaining store standards.
Work history, roles, and key accomplishments
Airtel Tanzania
Aug 2026 - Oct 2026 (2 months)
Completed an internship as a customer service agent at company shops, handling customer inquiries and providing product information.
Akiba Commercial Bank
Sep 2025 - Nov 2025 (2 months)
Served as a customer service agent and bank officer, handling customer complaints, identifying customer needs, and maintaining satisfaction scores.
Degrees, certifications, and relevant coursework
Advanced Level Certificate, General Studies
2022 - 2024
Attained an Advanced Level certificate from Bwiru Boys Secondary School from 2022 to 2024.
Secondary School Certificate, General Studies
2018 - 2021
Completed secondary education at Kimara Secondary School, earning a Secondary School Certificate from 2018 to 2021.
Primary School Certificate, General Studies
2011 - 2017
Completed primary education at Aureke Primary School, earning a Primary School Certificate from 2011 to 2017.
Software and tools used professionally
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