alanna rambo

I am a detail-oriented Senior Advisor specializing in merchant onboarding and underwriting within the payments industry, bringing over three years in payment-processing roles and more than a decade of hospitality and operations leadership. I excel at reviewing and approving merchant applications across low- and high-risk portfolios, coordinating with underwriting and risk teams, and ensuring compliant, efficient activations.

My hands-on experience includes full-cycle merchant onboarding, account activation, payment terminal programming (PAX), and post-activation support, as well as training new agents on CRM workflows and merchant communication best practices. I have regularly worked with platforms such as CardConnect, NMI, Nuvei, North American Bank, Ionia, Blackstone, and TSYS to place merchants with ideal processors and resolve documentation or technical issues.

I am known for clear communication, responsiveness, and building strong client relationships, combining financial accuracy and risk awareness with a customer-first service ethic developed in high-volume hospitality operations. I seek roles where I can continue improving onboarding processes, mentor teams, and deliver reliable, compliant merchant experiences.