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Tara Duncan

@taraduncan1

Payment operations supervisor at The Juice Plus Company who managed chargebacks and supported a legacy-to-Shopify migration.

United States

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At The Juice Plus Company, I reconciled daily settlements across payment platforms and researched discrepancies between operational data, processor files, and financial results. I also served as the escalation point for exceptions, partnering with Accounting, Fraud, Legal, Risk, and Customer Experience to resolve issues.

I owned the end-to-end chargeback process and supported month-end reporting, a legacy-to-Shopify migration, and international market launches through user acceptance testing. I also helped transition collections in-house and used Excel and Power BI to monitor sales, fraud, loss, and processor fees.

Experience

Work history, roles, and key accomplishments

Supervisor, Payment Operations

The Juice Plus Company

Sep 2015 - Feb 2026 (10 years 5 months)

Reconciled daily settlements across multiple payment platforms, researched and resolved discrepancies, and served as primary escalation point for exceptions. Managed chargebacks, supported month-end close, and assisted with system migrations and international launches.

Payment Operations Reconciliations Exception Handling Chargeback Management Regulatory Compliance Month End Reporting Excel Power BI Process Improvement System migration UAT Vendor Collaboration Collections Accounts Receivable SAGE Shopify

Receptionist

DeSoto Ear, Nose & Throat

Mar 2015 - Sep 2015 (6 months)

Maintained high-volume patient and financial records with 100% accuracy and managed referrals and compliance documentation.

patient records Referrals Compliance Documentation

Dispatcher

Mitch Wright Plumbing, Heating & Air

Nov 2013 - Jan 2015 (1 year 2 months)

Reconciled daily service call data and produced summary reports for senior management to support data-driven decisions.

Data Reconciliation Reporting

Marketing Director

Mitch Wright Plumbing, Heating & Air

May 2011 - Nov 2013 (2 years 6 months)

Managed and reconciled the marketing budget, forecasting, and expense reporting in support of executive leadership.

Budget Management Forecasting Expense Reporting

Patient Care Coordinator

American Sleep Medicine

Nov 2005 - May 2011 (5 years 6 months)

Verified insurance, processed high-volume billing and scheduling, and reconciled patient account queries for a 10-bed facility.

Insurance Verification Billing Scheduling Account Reconciliation

Operations Assistant

Econocom-USA, Inc.

Sep 2004 - Oct 2005 (1 year 1 month)

Processed accounts payable and receivable, reconciling invoicing and collections data to ensure timely fulfillment of obligations with vendors and customers.

Accounts Payable Accounts Receivable Invoicing Collections