Jennifer O'Malley

I am a dynamic Global Payment Operations Manager with over 10 years of experience leading global payment processing initiatives. My expertise lies in reconciliation, transaction accuracy, and regulatory compliance, which has resulted in enhanced operational efficiencies and customer satisfaction. I have successfully implemented automation strategies that decreased manual efforts and streamlined workflows, proving my ability to drive process improvements and innovative solutions.

In my current role at Asurion, I oversee real-time and batch payment processing operations globally, managing ACH returns, chargebacks, credit card refunds, and subscription billing workflows. I spearhead reconciliation efforts for global transactions and manage end-to-end settlement processes across multiple platforms, ensuring accuracy and timely financial reporting. My collaborative approach has allowed me to troubleshoot discrepancies effectively and enhance transaction accuracy and success rates.

Throughout my career, I have championed various payment-related projects, including the integration of APIs and AWS services to bolster processing capabilities and reporting accuracy. I am committed to ensuring compliance with PCI standards while securely managing sensitive data and providing subject matter expertise on card brand fees, regulatory compliance, and internal controls.