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Ergi Bakiu

@ergibakiu

Technical Service Representative at Teleperformance supporting Castrol customers; previously audited utility bills using EnergyCAP and Excel.

Albania

Message

At Teleperformance, I provide technical support to Castrol customers and partners, resolving product, lubricant application, and order inquiries. I document cases and follow-ups, and escalate complex issues to the appropriate specialist team.

At F&D Partners, I audited utility bills using EnergyCAP and Excel, applying basic SQL queries to identify discrepancies and support energy management reporting. I also worked in customer service at Smartcom and Trading-212, handling support inquiries and maintaining GDPR compliance.

Experience

Work history, roles, and key accomplishments

Current

Technical Service Representative

Current

Teleperformance

Mar 2026 - Present (7 months)

Provide technical support to Castrol customers and partners, resolving product, lubricant application, and order-related inquiries via phone, chat, and email. Troubleshoot issues using CRM and internal knowledge base tools, escalating complex cases to specialist teams.

Technical Support CRM Ticketing Systems Troubleshooting Customer Service Documentation SLA Compliance

Software Specialist - Bill Auditing / Energy Analyst

F&D Partners

Aug 2024 - Jan 2026 (1 year 5 months)

Audited and validated utility bills using EnergyCAP and Excel, ensuring accuracy across tariffs, contracts, and usage data for a multi-site portfolio. Performed data analysis and SQL queries to identify billing discrepancies and support energy management reporting.

EnergyCAP Excel SQL Data Analysis Utility Billing Compliance GDPR Reporting

Customer Service Representative

Smartcom

Oct 2023 - Aug 2024 (10 months)

Managed customer inquiries and support tickets through CRM and ticketing systems, maintaining high first-contact resolution accuracy. Handled high-volume inbound calls and data entry tasks, ensuring timely and professional customer communication.

CRM Ticketing Systems Customer Service Data Entry Microsoft Office Communication Skills

Contact Center Operator

Trading-212

Aug 2022 - Aug 2023 (1 year)

Delivered multichannel customer support (calls, chat, email) using CRM systems and internal reporting tools in a fast-paced financial services environment. Maintained strict GDPR compliance while handling sensitive customer data across all communication channels.

CRM Customer Support Multichannel Communication GDPR Reporting Financial Services