enyi chidera

Provided end-to-end support to founders and startup clients across email, live chat, and video calls. Facilitated structured onboarding and implemented automated follow-up sequences, contributing to an 8% reduction in early-stage churn.

Managed a portfolio of 150+ SaaS clients, driving product adoption and reducing churn through proactive engagement and data-driven strategies. Achieved a 25% increase in product adoption and maintained a 95%+ customer satisfaction score.

Coordinated schedules, meetings, and documentation for senior management while handling customer correspondence and supporting reporting processes. Streamlined office operations and organised filing systems for efficient document retrieval.

Drove new business acquisition and managed a portfolio of fintech clients, ensuring successful onboarding and product adoption. Implemented customer success strategies that reduced churn and increased upsell opportunities, contributing to a 30% increase in qualified leads.

Planned and executed digital marketing campaigns across email, social media, and content channels while providing real-time chat support to website visitors and prospective customers. Monitored campaign metrics and maintained lead databases using CRM tools.

Pursuing a Bachelor of Science in Psychology, with relevant coursework including a 6-month internship in personnel and organisation psychology.

Pursuing a Bachelor of Science in Psychology with relevant coursework including a 6-month internship in personnel and organisation psychology.

Certification in progress for Customer Success Management.

Completed training in executive virtual assistance and administrative skills.

Completed training in digital marketing fundamentals.

Completed training in fintech sales and compliance essentials.