Favour Taiwo
@favourtaiwo
Customer success leader with 3+ years in fintech and e-commerce support.
NigeriaWhat I'm looking for
I am a dynamic, detail-oriented customer success professional with over three years' experience delivering exceptional support to more than 2,000 clients across fintech and e-commerce. I specialize in client onboarding, live chat and email support, and using CRM and task management tools to drive operational efficiency.
I have hands-on experience with Zendesk, Zoho, Asana and Slack, and a track record of resolving inquiries within SLAs while producing data-driven insights to improve client satisfaction. In prior roles I led onboarding efforts, collaborated with cross-functional teams, and evaluated performance metrics to inform process improvements.
I consistently convert churned users back to active customers and prioritize confidentiality and attention to detail in every interaction. I am eager to apply my customer-focused mindset and analytical approach to a role where I can scale support operations and enhance client experience.
Experience
Work history, roles, and key accomplishments
Customer Service Lead
Proccio
Dec 2024 - Present (10 months)
Led customer support for over 1,000 clients, resolving inquiries within SLAs and collaborating with cross-functional teams to enhance onboarding and operational efficiency using Zendesk and Asana.
Business Associate
Alerzo Limited
Sep 2022 - Sep 2023 (1 year)
Provided phone and chat support for Alerzoshop and Alerzopay users, managed CRM and feedback workflows, and escalated issues to improve onboarding and partner service delivery.
Business Development Supervisor
Alerzo Limited
May 2021 - Sep 2022 (1 year 4 months)
Supported onboarding for over 2,000 informal retailers, conducted market research to refine processes, and re-engaged churned clients weekly, converting over 60% into active buyers.
Part Sales Representative
Pegasus Enterprises
Jan 2021 - May 2021 (4 months)
Handled product inquiries via text and calls, provided prompt solutions, and maintained accurate documentation of client interactions for process tracking.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
Bachelor of Science, Agricultural and Environmental Engineering
2021 -
Pursuing a Bachelor of Science in Agricultural and Environmental Engineering with coursework focused on agricultural systems and environmental engineering principles.
UDUdemy
Professional Diploma, Digital Products Management
2024 - 2024
Completed a Professional Diploma in Digital Products Management covering product lifecycle, strategy, and digital product delivery.
UDUdemy
Certificate, Customer Success
2024 - 2024
Completed a Customer Success Certification program focused on customer onboarding, retention, and support best practices.
Federal College of Agriculture, Ibadan
National Diploma, Agricultural Engineering
2016 - 2018
Completed a National Diploma in Agricultural Engineering covering practical and theoretical aspects of agricultural machinery and engineering.
Availability
Location
NigeriaAuthorized to work in
Job categories
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