eno enobong
@enoenobong
I improve sportsbook products and customer journeys across iGaming platforms.
NigeriaWhat I'm looking for
I've supported sportsbook product development at Zegaming Nigeria Limited, helping increase betting engagement by 18% through ongoing product refinements. I work closely with trading, risk, technology, and compliance teams to improve product accuracy, regulatory alignment, and launch quality.
By monitoring sportsbook performance, markets, and customer behavior, I've helped reduce customer-reported product issues by 15% and post-launch defects by 25%. I turn customer feedback into clear product requirements that improve user satisfaction.
My background also includes customer experience and client support, where I've improved CSAT, first-contact resolution, retention, response times, and support workflows in fast-paced iGaming environments.
Experience
Work history, roles, and key accomplishments
Sportbook Product Officer
Zegaming Nigeria Limited
Jun 2023 - Apr 2024 (10 months)
Supported sportsbook product development and optimization, contributing to an 18% increase in betting engagement. Collaborated with cross-functional teams to ensure product accuracy and regulatory alignment, reducing errors by 20%.
Customer Experience Officer
Zegaming Nigeria Limited
Jun 2021 - Jun 2023 (2 years)
Delivered multi-channel customer support, improving CSAT by 30% and first-contact resolution by 35%. Managed escalations and identified pain points to reduce support volume by 15%.
Client Support Officer
Seeno Nigeria Enterprise
Mar 2019 - Nov 2020 (1 year 8 months)
Provided dedicated client support, increasing retention by 15-20% and improving response time by 30%. Coordinated with internal teams to reduce resolution time by 25%.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology
Bachelor of Technology, Urban & Regional Planning
Bachelor of Technology in Urban & Regional Planning from Federal University of Technology, Owerri, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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