ADAEZE EZEOBI
@adaezeezeobi
I resolve high-volume customer issues across chat, email, and phone while improving CSAT, retention, and resolution speed.
NigeriaWhat I'm looking for
I've supported customers at Bytegauge Technologies, Kaizen Gaming, SportyBet, and NTEL Telecommunications across chat, email, phone, and social media. I handle high-volume inquiries, troubleshoot products and accounts, resolve payment and delivery issues, and guide users through setup and verification.
At Kaizen Gaming, I maintained 90% CSAT, achieved 78% first-call resolution, and reduced average handle time through stronger Zendesk and Siebel workflows. I also bring a certified product design perspective to customer advocacy, usability feedback, and practical process improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Professional
Bytegauge Technologies Ltd
Aug 2026 - Present (1 month)
Provides multi-channel customer support via phone, email, chat, and in-person, handling 50+ daily inquiries. Assists with product setup, troubleshooting, order fulfillment, and website navigation.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Oko
Higher National Diploma, Public Administration
2016 - 2018
Pursued a Higher National Diploma in Public Administration, gaining knowledge in administrative principles and public sector management.
Federal Polytechnic, Oko
National Diploma, Public Administration
2013 - 2015
Completed a National Diploma in Public Administration, building a foundation in administrative practices and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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