Open to opportunities

Titilayo Dada

@titilayodada

Message

I lead customer operations teams that improve service, retention, and business performance.

Nigeria

Message

What I'm looking for

I'm seeking challenging Operations Management or Country Management opportunities where I can lead high-performing teams, improve operational excellence, support market expansion, and contribute to sustainable organizational growth.

I've led customer operations and sales teams across Kaizen Gaming Nigeria (Betano), SportyBet, Marawin Nigeria, Stellar Bets, and Prudential Zenith Life Insurance. My work spans customer engagement, operational performance, financial planning, sales growth, and compliance.

At Betano, I coached and supervised 12 customer service agents, built performance metrics, and introduced service-process improvements that reduced response rate by 25%. I also managed escalated customer issues, ran bi-weekly performance reviews, and helped establish a customer-focused culture during the launch year.

I've managed full sales lifecycles, business prospect pipelines, commercial proposals, client relationships, and cross-functional stakeholder collaboration. In betting-shop operations, I oversaw daily operations, staff scheduling, revenue initiatives, responsible gaming procedures, and regulatory compliance.

I'm seeking challenging Operations Management and Country Management opportunities where I can build high-performing teams, support market expansion, and help organizations scale sustainably.

Experience

Work history, roles, and key accomplishments

Current

Sales & Financial Manager

Current

Prudential Zenith Life Insurance

Jan 2012 - Present (14 years 7 months)

Accessing clients' financial objectives, designing and presenting financial plans while recommending appropriate products and strategies. Supervises daily operations of Marketing and Opex areas within the finance department and oversees audit and internal control operations.

Financial Planning Client Relationship Management Audit Internal Controls Marketing Operations Reporting

Sales Manager

Stellar Bets

Aug 2025 - Dec 2025 (4 months)

Owned and managed new business opportunities across the full sales lifecycle, from prospecting to contract closure. Built and maintained a strong pipeline, led RFP responses, and collaborated with internal teams to shape commercial propositions.

Sales Lead Generation Negotiation Pipeline Management RFP Market Analysis Stakeholder Management

Customer Service Team Leader

Kaizen Gaming Nigeria Limited

Mar 2023 - Mar 2025 (2 years)

Coached and supervised a team of 12 CS agents, achieving 7+ CSAT scores within a launch year. Implemented strategies that streamlined customer service processes, reducing response rate by 25%.

Team Leadership Coaching Customer Service Performance Metrics Process Improvement Escalation Management

Customer Service Agent

Sporty Group

Feb 2019 - Feb 2023 (4 years)

Provided exceptional customer support and prompt responses to players, adhering to company procedures while achieving targets. Actively engaged in upselling products and handled inquiries, complaints, and escalations professionally.

Customer Support Upselling Problem Solving Record keeping

Shop Manager

Marawin Nigeria

Jan 2018 - Jan 2019 (1 year)

Oversaw daily running of the betting shop, ensuring smooth operation of terminals, cash systems, and facilities. Monitored performance, implemented strategies to achieve targets, and managed staff schedules and training.

Operations Management Staff Supervision Sales Compliance Marketing Campaigns Record keeping