Open to opportunities

Abiola Agbede

@abiolaagbede

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Customer Success and Operations professional improving experiences through fast, compliant support.

Nigeria

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What I'm looking for

I am looking to grow in a role where I can own customer outcomes—handling escalations, improving workflows with CRM/KPIs, and strengthening AML/KYC-compliant service while collaborating with teams to deliver fast, high quality experiences.

I’m a results-driven Customer Success and Operations professional with over 5 years of experience across the sports betting, gaming, and hospitality industries. I bring proven expertise in customer relationship management, complaint resolution, operational support, performance improvement, and handling high-volume inquiries while maintaining quality and compliance.

I’ve supported deposits, withdrawals, payment issues, account verification, and password recovery, while using CRM platforms like Salesforce and Zendesk to document interactions and strengthen service workflows. I’m especially proud of measurable wins—resolving 64+ inquiries daily with 95%+ satisfaction, cutting complaints by 20%, improving response times, and building better documentation and follow-up systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

B-Sport

Jan 2025 - Jan 2026 (1 year)

Responded to customer inquiries via live chat, email, and phone, supporting account registration/verification, password recovery, and deposit/withdrawal issues. Resolved 64+ inquiries daily with CSAT over 95%, reduced customer complaints by 20%, and earned “Top Performer of the Month” three times.

Customer Support Live Chat Escalation Handling AML KYC Compliance CRM (Salesforce)Complaint Resolution

Administrative Customer Service Rep

Vbetnow

Sep 2022 - Dec 2024 (2 years 3 months)

Managed customer inquiries, complaints, and service requests through phone, email, and in-person communication while maintaining compliant customer records. Improved operations by coordinating a 40+ staff corporate event (-15% vendor costs), reducing executive travel costs/time by 20%, and cutting response times by 25%.

Customer Service Administrative Coordination Record Management Process Improvement

Customer Service Representative

Bigibet

Jun 2021 - Aug 2022 (1 year 2 months)

Served as first point of contact for customers via calls, emails, and live chat, handling betting process and promotional queries with appropriate escalation. Resolved 95% of complaints at first contact, reduced response time by 25% through structured follow-up/ticketing, and supported payment reconciliation and ledger balancing.

Customer Support Payment Reconciliation Ledger Balances Regulatory Compliance Escalation Management Complaint Resolution Odds & Promotions Support