Rachel Irewunmi
@rachelirewunmi
I build customer retention through VIP account management, support leadership, and operational process improvement.
NigeriaWhat I'm looking for
I've supported customers across fintech and iGaming, managing VIP portfolios at Mojabet through personalized multichannel support, retention relationships, and empathetic escalation handling.
At Paribet, I led support teams across two African time zones, tracked KPIs, presented reports, and created SOPs, policies, and training guides that improved service quality. At betPawa, I coordinated workforce planning, onboarded and mentored new hires, and maintained 95–100% first-contact resolution.
I've also resolved payment, account, and technical issues within SLAs while helping customers understand products and policies.
In business operations at Payfonte, I supported daily operations and executive administration, coordinated schedules and communications, and worked with the operations team to improve workflows. I bring a customer-focused, collaborative approach to service delivery, process optimization, and complex issue resolution.
Experience
Work history, roles, and key accomplishments
Business Operations Associate
Payfonte
Supported daily operations and executive administration. Improved workflows with the operations team and coordinated schedules and communications.
Customer Support Associate
Mojabet
Managed VIP portfolio and provided personalized multichannel support. Built retention and reactivation relationships while resolving payment, account, and technical issues within SLAs.
Customer Support Supervisor
betPawa
Coordinated workforce planning and onboarded and mentored new hires. Escalated operational issues and maintained 95–100% first-contact resolution.
Customer Support Manager
Paribet
Led support teams across two African time zones. Tracked KPIs, presented reports, and created SOPs, policies, and training guides.
Customer Support Specialist
betPawa
Resolved customer inquiries by phone, chat, and email. Investigated issues and collaborated across teams to meet targets.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor's Degree, Mass Communication
Bachelor's Degree in Mass Communication from the University of Lagos.
Great Learning
Certificate, Customer Management
Certificate in Customer Management from Great Learning.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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