Enobong Demas
@enobongdemas
Customer service professional skilled in CRM ticketing and multi-channel support for standout customer experiences.
NigeriaWhat I'm looking for
I’m a customer service professional with hands-on experience in CRM platforms, ticket management, and multi-channel client support. I handle inquiries via email, web chat, WhatsApp, Facebook, and Instagram, with a strong focus on SLA compliance and customer satisfaction metrics (CSAT/DSAT).
I’ve been trained in Freshdesk, Zendesk, Intercom, and HubSpot, and I bring disciplined queue prioritization, knowledge base management, and efficient canned responses to resolve issues quickly. I also support remote collaboration using Slack and Microsoft Teams, and I’m comfortable creating instructional videos with Loom to help customers get the answers they need.
Experience
Work history, roles, and key accomplishments
Personal Assistant
Lone Pederson
Jan 2026 - Feb 2026 (1 month)
Managed the client’s calendar and scheduled meetings to ensure conflict-free coordination. Drafted and proofread professional emails, tracked tasks, and handled confidential information with discretion.
Content Writer
SCD Servicios S.L.
Aug 2024 - Oct 2025 (1 year 2 months)
Researched and wrote online content based on editorial briefs, consistently meeting deadlines across time zones. Revised drafts based on feedback and coordinated regularly with editors to maintain quality.
Business Studies Teacher
Secondary School
Jan 2025 - Present (1 year 5 months)
Delivered structured Business Studies lessons and supported student progress through marking and actionable feedback. Encouraged learning through clear instruction and assessment.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Forestry and Natural Environment Management
Grade: 4.46 / 5.0 (CGPA)
Earned a B.Sc. in Forestry and Natural Environment Management at the University of Uyo, graduating in July 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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