Omolola Oluwalade

At Starlit Innovations, I responded to customer inquiries and complaints across email, chat, and direct messages, following issues through to resolution.

I maintained CRM case records and customer interaction histories, monitored account and campaign activity, and flagged issues requiring timely follow-up. I also identified recurring customer concerns and shared findings with internal teams to improve processes and messaging.

My administrative support experience includes maintaining confidential academic and departmental records, preparing precise written summaries, coordinating schedules, and managing stakeholder communications at the Federal College of Agriculture, Moor Plantation.

I bring clear communication, dependable remote-work discipline, and a calm approach under deadline pressure. I’m comfortable learning new systems quickly while keeping records accurate and customer experiences consistent.