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Habibah Tahir

@habibahtahir

Customer Service Representative at ABC RETAIL SUPPORT, handling customer enquiries and orders across email, chat, and phone-style support.

Nigeria

Message

At ABC RETAIL SUPPORT, I handled customer enquiries across email, chat, and phone-style support, covering products, orders, payments, delivery, returns, and exchanges. I investigated complaints, explained available options, and escalated complex cases with clear notes.

At MEEBELL E-COMMERCE, I supported customers with order, product availability, payment, and delivery enquiries. I maintained interaction records and followed up on pending cases to keep customers updated.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ABC Retail Support

Nov 2024 - Sep 2025 (10 months)

Handled 40-50 customer enquiries per day across email, chat, and phone-style support channels. Worked toward a 90% first-contact resolution target and maintained a 95% customer satisfaction score in training simulations.

Customer Support Complaint Handling Order Processing Zendesk Freshdesk Google Workspace Microsoft Office Trello Calendly

Customer Support Associate

Meebell E-Commerce

Feb 2023 - Aug 2024 (1 year 6 months)

Managed 30-40 customer enquiries per day concerning orders, product availability, payments, and delivery. Worked toward 98% order-record accuracy and handled complaints with clear next steps and escalation.

Customer Support Order Management Complaint Resolution Data Entry Communication Skills Follow up