Engr Ndukwe N Kalu

I’m a Customer Service Specialist with over 6 years of experience consistently exceeding client expectations by resolving inquiries across different platforms and delivering exceptional service. I’m known for a strong customer-centric approach, excellent problem-solving, and outstanding interpersonal skills.

Since Jan 2022 at Citi Group-Dallas TX, I assist with evaluating and resolving service inquiries from clients across different platforms. I use various computer systems to complete assigned tasks and address account inquiries while maintaining working knowledge of specific Citi products and services.

I analyze and identify potential risks and solutions that meet client needs, while ensuring disputes are solved and clients are retained by adhering to established rules and regulations. I complete tasks accurately and efficiently, and I understand the importance of delivering an exceptional client experience measured by specific metrics.

I also focus on compliance—driving adherence to applicable laws, rules, and regulations, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. With a B-Tech in Information Management Technology from the University of Technology Nigeria, I bring both customer service and technical support strengths to every interaction.