Azih Esther Chinwe Azih

I am a customer service professional with a strong track record in support, problem-solving, and customer satisfaction. I specialize in retention, technical troubleshooting, and improving operational workflows through software tools.

At National Debt Relief I managed high-volume inbound and outbound contacts, maintained accurate records, and improved first-call resolution and overall satisfaction across multiple industries. I consistently reduced repeat complaints and sped up resolution times through attentive listening and practical solutions.

Previously at Edmond Solution I promoted a loan application, supported onboarding, resolved bank verification issues, and provided technical assistance for app crashes and identity-verification failures. My efforts helped increase app adoption and improved onboarding success by roughly 25%.

I am familiar with Microsoft Outlook, Salesforce, Excel, Word, PDF editors, and common phone systems, and I understand regulations such as HIPAA and PCI-DSS. I bring calm, empathetic communication and a focus on measurable improvements in customer experience.