Enewe Ejegi
@eneweejegi
Experienced IT professional with passion for data analysis
NigeriaWhat I'm looking for
I am a dedicated and results-driven IT professional with a strong background in software development, data analysis, and customer service. With over 10 years of experience in the industry, I have developed a unique blend of technical and interpersonal skills that enable me to effectively communicate with clients and stakeholders.
My professional journey began as a Computer Programmer at 3AL Technologies Limited, where I was responsible for designing and implementing software systems, writing SQL queries, and managing database connections. I then moved on to Soft Interface Limited, where I worked as a Programmer/Analyst, carrying out software system documentation, designing and creating software systems databases, and writing SQL queries.
In addition to my technical expertise, I have also gained valuable experience in customer service, having worked as a Call Centre Agent and Escalations Customer Care Representative at CNSSL Contact Centre Limited and ISON Xperiences Limited. In these roles, I was responsible for handling customer queries, resolving issues, and providing feedback to clients.
Experience
Work history, roles, and key accomplishments
Regional Field Administrator
Bodlink Telecoms Limited
Apr 2024 - Present (1 year 1 month)
Responsible for generating various performance reports for the regional sales team, managing customer and agent account requests, and processing POS terminals for repair and distribution. Also involved in escalations and promotional item distribution.
Workforce Management – Management Information Services
ISON Xperiences Limited
Sep 2023 - Apr 2024 (7 months)
Generated performance reports for call center agents, managed attendance and scheduling, and aligned agents' skillsets to improve overall performance.
Real Time Monitoring
ISON Xperiences Limited
Jun 2021 - Sep 2023 (2 years 3 months)
Generated real-time analysis reports for call center performance, managed queue and break times to meet service level targets, and performed skillset reviews for agents.
Escalations Customer Care Representative
ISON Xperiences Limited
Jan 2016 - Jun 2021 (5 years 5 months)
Reviewed and resolved customer queries, escalated issues to client support, and monitored CRM application performance to ensure service quality.
Escalations Customer Care Representative
CNSSL Contact Centre Limited
Jun 2014 - Jan 2016 (1 year 7 months)
Handled customer queries, escalated issues, and conducted training for call center agents on best practices and client products.
Call Centre Agent
CNSSL Contact Centre Limited
Nov 2012 - Jun 2014 (1 year 7 months)
Managed customer queries and complaints, logged issues in CRM, and educated customers on products and services.
Programmer/Analyst
Soft Interface Limited
Apr 2011 - Nov 2012 (1 year 7 months)
Involved in software system documentation, design implementation, and database management including SQL queries and CRUD operations.
Computer Programmer
3AL Technologies Limited
Aug 2010 - Apr 2011 (8 months)
Designed and improved software systems, created databases, and wrote SQL queries for various applications.
Systems Analyst/Programmer
Legwork Limited
Jul 2009 - Oct 2009 (3 months)
Designed web pages for client websites and assisted with product marketing efforts.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Computer Science
2005 - 2007
Grade: Lower Credit
Completed a Higher National Diploma (HND) in Computer Science with a focus on software development and database management. Achieved Lower Credit classification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring Enewe?
You can contact Enewe and 90k+ other talented remote workers on Himalayas.
Message EneweFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
