Ovo Vuevu
@ovovuevu
I resolve CRM issues and launch data-driven telecom products.
NigeriaWhat I'm looking for
I've supported 9mobile Nigeria applications at Huawei Technologies since 2016, leading cross-functional delivery of POS solutions, resolving more than 110 bugs before launch, and launching VIP email validation and the Data with Love product.
I build automated SQL and Linux shell scripts to reconcile subscriber-data anomalies, analyze business requirements, manage CRM incidents within SLA, and provide visualized reports and strategic insights for revenue assurance, service desk, and back-office teams. My work has maintained quarterly customer satisfaction above 90%.
Previously at IBM West Africa, I reduced service-request response times from 24–48 hours to minutes, closed more than 1,000 pending requests in one month, reduced major incidents by over 58%, and supported CRM, billing, change, and release initiatives.
Experience
Work history, roles, and key accomplishments
Spearheaded cross-functional teams in designing and launching POS solutions for 9mobile Nigeria, resolving over 110 bug fixes. Led migration of legacy CRM systems and built automated SQL and shell scripts to reconcile subscriber data anomalies.
Education
Degrees, certifications, and relevant coursework
Nexford University
Master of Business Administration, Artificial Intelligence
Pursued an MBA with a specialization in Artificial Intelligence.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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