At Bank of Industry (BOI), I support customers by phone and chat, resolve complaints, and follow up to support satisfaction and retention. I maintain customer records in HubSpot CRM, achieving 95%+ data accuracy and an 80% improvement in follow-up turnaround.
I own the weekly customer-visit reporting process and train interns and new staff on accurate reporting and customer interactions. I also collaborate with departmental heads to escalate and resolve complex cases.
At Jus_Leemah Importation, I supported inbound and outbound customer contacts across email and messaging platforms with a 24-hour response turnaround. I assisted customers with order processing, delivery timelines, and issue resolution, and documented interactions to support consistent reporting.
