Endurance Ogar
@enduranceogar
I resolve technical issues and deliver personalized customer support through CRM tools.
NigeriaWhat I'm looking for
I've delivered precise product and service information at Xandria Consulting while resolving complex customer issues through Salesforce CRM, Zendesk, HubSpot CRM, Microsoft Dynamics, and Booking CRM.
As a Tech Support Specialist, I've diagnosed hardware, software, and network issues remotely using TeamViewer and UltraViewer. I've provided remote desktop support, tracked issues in Jira, collaborated through Microsoft Teams, and escalated complex cases through ServiceNow while maintaining customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Xandria Consulting
Jan 2022 - Mar 2025 (3 years 2 months)
Delivered precise product/service information using Salesforce CRM and resolved complex issues efficiently with Zendesk. Fostered long-term customer relationships with HubSpot CRM and offered tailored solutions with Microsoft Dynamics.
Tech Support Specialist
Remote Fixed
Sep 2019 - Apr 2021 (1 year 7 months)
Diagnosed and resolved hardware, software, and network issues using TeamViewer and UltraViewer. Provided remote desktop support with Splashtop and maintained high customer satisfaction through proactive issue resolution.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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