Open to opportunities

NAZMA AL KAAF

@nazmaalkaaf

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Customer service professional and business owner focused on fast resolutions and high satisfaction.

Indonesia

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What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries and complaints quickly, support e-commerce operations, and use Microsoft Excel for accurate data. I want a team that values clear communication, accountability, and continuous improvement.

I’m a customer service professional and business owner who delivers fast, accurate support while protecting customer satisfaction. From 2020–2022, I handled all customer inquiries, complaints, and order processing via WhatsApp, Shopee, and Tokopedia, and I maintained high customer satisfaction ratings.

In my internships and roles, I’ve also strengthened my operations and documentation mindset—recording customer data via e-commerce dashboards and managing official land service documents using Microsoft Excel. I enjoy clear communication, informed decision-making for customers, and structured execution, and I bring that same energy into event leadership through IISMA and GenBI.

Experience

Work history, roles, and key accomplishments

Customer Service & Owner

Butuh Tuan Thrift Shop

Jan 2020 - Jan 2022 (2 years)

Handled customer inquiries, complaints, and order processing via WhatsApp, Shopee, and Tokopedia, maintaining high customer satisfaction. Resolved issues promptly, recorded customer data in e-commerce dashboards, and explained product details to support purchase decisions.

Customer Service Complaint Resolution Order Processing Shopee Tokopedia Data Entry

Customer Service Assistant

RR69

Served customers directly by assisting with product selection and ensuring accurate payment processing. Maintained a welcoming service environment and supported smooth day-to-day customer interactions.

Customer Support Active Listening Product Selection Assistance Payment Processing Service Delivery Data Entry Problem Solving

Intern - Land Services

Badan Pertanahan Nasional

Provided clear guidance to the public on land service procedures and managed official documents accurately. Used Microsoft Excel for document handling and record support.

Public Guidance Procedure Explanation Microsoft Excel Record keeping Data Entry

Education

Degrees, certifications, and relevant coursework

University of Majalengka

Bachelor of Management, Management

2020 - 2025

Grade: GPA 3.59/4.00

Activities and societies: GenBI (Bank Indonesia) scholarship, 2022–2023.

Pursued a Bachelor of Management at the Faculty of Economic and Business, maintaining a GPA of 3.59/4.00. Also received a merit-based scholarship from Bank Indonesia (GenBI) from 2022–2023.

Universiti Sains Malaysia

Student Exchange Programme, International Business; Business Communication; SDG

2023 - 2024

Grade: GPA 3.73/4.00

Activities and societies: IISMA awardee (fully funded) in 2023; Event Organizer for IISMA-related Indonesian cultural promotion activities in Malaysia.

Completed an international student exchange programme at Universiti Sains Malaysia under IISMA, focusing on international business, business communication, and SDG topics. Achieved a GPA of 3.73/4.00 during the exchange.