Emmy Johnson

I am a dedicated Technical Customer Support Specialist with over five years of experience in resolving customer issues and enhancing customer retention. My expertise lies in troubleshooting technical problems, particularly with SaaS-based products, mobile apps, and web development. I pride myself on my ability to deliver exceptional customer experiences through effective communication and problem-solving skills.

Throughout my career, I have successfully managed customer interactions in various roles, including as a Sales Representative and Sales Manager. I have developed strong relationships with clients, ensuring their concerns are addressed promptly and effectively. My technical acumen allows me to provide insightful solutions, whether through email, chat support, or face-to-face interactions.

I am passionate about collaborating with internal teams to improve product efficiency and customer satisfaction. My experience with CRM tools like Zendesk and my familiarity with mobile app development technologies equip me to contribute meaningfully to any organization focused on customer success.