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@emmyjohnson
Customer-focused Technical Customer Support Specialist with 5+ years experience.
I am a dedicated Technical Customer Support Specialist with over five years of experience in resolving customer issues and enhancing customer retention. My expertise lies in troubleshooting technical problems, particularly with SaaS-based products, mobile apps, and web development. I pride myself on my ability to deliver exceptional customer experiences through effective communication and problem-solving skills.
Throughout my career, I have successfully managed customer interactions in various roles, including as a Sales Representative and Sales Manager. I have developed strong relationships with clients, ensuring their concerns are addressed promptly and effectively. My technical acumen allows me to provide insightful solutions, whether through email, chat support, or face-to-face interactions.
I am passionate about collaborating with internal teams to improve product efficiency and customer satisfaction. My experience with CRM tools like Zendesk and my familiarity with mobile app development technologies equip me to contribute meaningfully to any organization focused on customer success.
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Work history, roles, and key accomplishments
CMC Mobile Phones and Computer Communication
Jan 2024 - Present (1 year 10 months)
Provide customer support for mobile phones and computer accessories, assisting clients with inquiries and technical issues. Troubleshoot device-related problems and offer practical solutions to enhance customer satisfaction.
Stacy J Studio
Jan 2020 - Present (5 years 10 months)
Worked with SaaS-based editing tools to enhance photos and videos. Provided technical support to clients regarding file formats, resolutions, and digital media issues.
Self Employed
Jan 2020 - Present (5 years 10 months)
Educated traders on using online trading platforms, solving technical issues related to digital tools. Provided customer support and market insights through online chat and community engagement.
John Jide Construction Company
Jan 2020 - Apr 2023 (3 years 3 months)
Managed customer interactions, addressing concerns and providing product recommendations. Handled customer complaints, ensuring swift resolutions to improve customer retention.
Degrees, certifications, and relevant coursework
Bachelor of Science, Geology
2014 - 2019
Studied Geology, focusing on the study of the Earth's structure, properties, processes, and materials. Developed skills in analyzing geological data and understanding environmental impacts.
Software and tools used professionally
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