Emma Williams

I am a dedicated BPO Manager with a strong focus on procurement and supplier management at NTT DATA Services. My role involves leading a team in the Desktop as a Service (DaaS) function, where I have successfully identified cost savings of up to 73% for our company and clients. My proactive approach has allowed me to build strong relationships with suppliers and customers, ensuring that we deliver the best products and services.

Throughout my career, I have demonstrated my ability to drive efficiency and operational security by implementing innovative solutions, such as developing SharePoint sites that replaced outdated CRM systems. My efforts have resulted in onboarding 18 new partners across 14 countries, significantly enhancing our global portfolio and reducing supply chain risks. I take pride in my ability to secure substantial sales, including $1.5 million in Q4 2024 and an additional $2.5 million in 2025, showcasing my negotiation skills and market insight.

With a background in procurement and a passion for continuous improvement, I am always looking for new business opportunities and ways to enhance our offerings. My experience in managing high-value military contracts and leading reseller channels across Europe has equipped me with the skills necessary to thrive in dynamic environments. I am eager to further develop my professional journey and contribute to a forward-thinking organization.