Emma Williams - BPO Manager - NTT DATA Services | Himalayas
EW
Open to opportunities

Emma Williams

@emmawilliams1

Passionate BPO Manager with expertise in procurement and supplier management.

Romania

What I'm looking for

I am looking for a role that offers growth opportunities and values innovation in procurement and supplier management.

I am a dedicated BPO Manager with a strong focus on procurement and supplier management at NTT DATA Services. My role involves leading a team in the Desktop as a Service (DaaS) function, where I have successfully identified cost savings of up to 73% for our company and clients. My proactive approach has allowed me to build strong relationships with suppliers and customers, ensuring that we deliver the best products and services.

Throughout my career, I have demonstrated my ability to drive efficiency and operational security by implementing innovative solutions, such as developing SharePoint sites that replaced outdated CRM systems. My efforts have resulted in onboarding 18 new partners across 14 countries, significantly enhancing our global portfolio and reducing supply chain risks. I take pride in my ability to secure substantial sales, including $1.5 million in Q4 2024 and an additional $2.5 million in 2025, showcasing my negotiation skills and market insight.

With a background in procurement and a passion for continuous improvement, I am always looking for new business opportunities and ways to enhance our offerings. My experience in managing high-value military contracts and leading reseller channels across Europe has equipped me with the skills necessary to thrive in dynamic environments. I am eager to further develop my professional journey and contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

NS
Current

BPO Manager

NTT DATA Services

Jan 2022 - Present (3 years 5 months)

Led the supplier management and sourcing team for the DaaS function, overseeing pricing analysis to identify significant cost savings and managing key supplier relationships. Became a product specialist, strengthening customer relationships, and built two SharePoint sites that replaced expensive systems, improving efficiency and security. Guided the team in identifying and onboarding new suppliers

LT

Procurement Officer

L3Harris Technologies

Jan 2019 - Present (6 years 5 months)

Led supplier sourcing for a high-value military contract, including contract negotiation, cost model creation, and Bill of Materials (BoMs). Managed key supplier relationships, ensured compliance, and arranged Factory Acceptance Tests (FATs) in various countries. Ensured all processes adhered to strict UK Ministry of Defence protocols.

EU

Head of Reseller Support

Europsat

Jan 2012 - Present (13 years 5 months)

Developed and managed the reseller channel, identifying B2B opportunities and presenting broadband solutions at trade shows. Served as the key point of contact for all largest resellers across Europe. Integrated new staff post-acquisition, providing training to elevate sales, customer service, and technical support standards.

Education

Degrees, certifications, and relevant coursework

SC

South Molton Community College

GCSE, General Studies

Completed General Certificate of Secondary Education at South Molton Community College.

EC

Exeter College

GNVQ Advanced Level 3, Travel, Tourism & Business

Achieved a GNVQ Advanced Level 3 qualification from Exeter College. Focused on Travel, Tourism, and Business studies.

Tech stack

Software and tools used professionally

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