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Emmanuel User

@emmanueluser22

Client Care Sales Specialist in remote operations, booking appointments, recovering unscheduled orders, and upselling services.

Nigeria

Message

As a Freelance / Independent Client Care Sales Specialist, I manage inbound and outbound calls, book appointments, provide quotes, and respond to client inquiries across time zones.

I follow up on unscheduled orders to recover booking opportunities and explain service options, including ancillary offerings. I also maintain CRM records and check voicemails and emails for urgent issues and inspection schedules as directed by management.

Through my Personal Brand, I research AI and privacy-focused Web3 projects and turn technical information into accessible posts and threads. I use AI tools to support research, drafting, and editing.

As a Sales Assistant at an Automotive Parts & Lubricants Retailer, I assisted customers with product selection and pricing, supported inventory checks, and helped maintain merchandise displays. I’m studying for a Bachelor's Degree in Economics at National Open University Of Nigeria and hold the Google Digital Marketing & E-commerce Certificate.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Automotive Parts & Lubricants Retailer

Jan 2020 - Dec 2022 (2 years 11 months)

Assisted customers in identifying and purchasing automotive parts, oils, and related products while providing information on product availability and pricing. Supported daily sales and customer-service activities, organizing and maintaining merchandise and product displays for an optimal shopping experience.

Customer Service Sales Inventory Management Product Knowledge Communication Skills Problem Solving

Content Creator

Personal Brand

Researched AI and privacy-focused Web3 projects and translated technical concepts into accessible written content for diverse audiences. Developed educational posts and threads focused on emerging AI, crypto, and blockchain technologies to build audience engagement and brand credibility.

Research Content Creation AI Tools Web3 Blockchain Social Media Time Management Written Communication

Virtual Client Care Sales Specialist

Freelance / Independent

Managed high-volume inbound and outbound sales calls to book appointments and provide professional assistance to prospective clients across multiple time zones. Generated accurate quotes, scheduled services, and responded to inquiries from email and text channels while maintaining detailed records in CRM systems.