Hadassah Odagbu
@hadassahodagbu
Results-driven sales and customer service professional.
NigeriaWhat I'm looking for
I am a results-oriented sales and customer service professional with over three years of experience building client relationships, increasing revenue, and delivering exceptional customer support. I combine strong sales negotiation skills with inventory and administrative coordination to drive measurable business outcomes.
As a Sales Representative at an online retail store, I increased repeat purchases by 30%, helped drive a 25% revenue increase in 2023, and maintained a 95% customer satisfaction rate while ensuring 98% on-time delivery through vendor coordination. Previously, as a freelance virtual assistant, I provided administrative support, scheduling, email management, and research to support client decision-making.
I am currently pursuing a Bachelor of Engineering in Civil Engineering (current GPA: 3.71) and hold diplomas in Marketing and Desktop Publishing; I seek a customer-support-focused role where I can apply my communication, CRM, and organizational strengths to contribute to team success and grow professionally.
Experience
Work history, roles, and key accomplishments
Sales Representative
Oma Accessories Hub
Jan 2022 - Present (3 years 11 months)
Delivered tailored product recommendations that increased repeat purchases by 30% and closed 15–20 sales weekly, contributing to a 25% revenue increase in 2023; maintained 95% customer satisfaction and 98% on-time delivery through vendor coordination.
Virtual Assistant
Freelance
Jan 2020 - Jan 2022 (2 years)
Provided remote administrative support including scheduling, email management, customer communications, and report preparation to support client business decisions across contract engagements.
Education
Degrees, certifications, and relevant coursework
NUNiger Delta University
Bachelor of Engineering, Civil Engineering
2021 -
Grade: 3.71
Pursuing a Bachelor of Engineering in Civil Engineering with a current GPA of 3.71.
Remote
Certification, Cybersecurity
2025 - 2025
Completed a Remote Work Cybersecurity Certification to gain knowledge in cybersecurity practices for remote work environments.
School Deenic Global Concept
Diploma in Marketing, Marketing
2022 - 2022
Completed a Diploma in Marketing to develop foundational marketing and promotional skills.
Evangel College
High School Diploma, Secondary Education
2014 - 2020
Activities and societies: Library Prefect (2019–2020): increased student participation in library activities by 40% and improved borrowing/return systems.
Completed secondary education and served as Library Prefect, improving library participation and circulation systems.
Galaxy Computer College
Diploma in Desktop Publishing & Graphic Presentation, Desktop Publishing
2016 - 2016
Completed a Diploma in Desktop Publishing and Graphic Presentation focused on design and desktop publishing tools.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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