Emmanuel Umeadi

I am a dedicated customer service representative and IT support specialist with over six years of experience in delivering exceptional service and support. My journey began at the Enugu Electricity Distribution Company, where I honed my skills in technical support and customer interaction. I take pride in my ability to manage administrative tasks efficiently while ensuring customer satisfaction through effective communication and problem-solving.

Throughout my career, I have installed, maintained, and repaired electric meters, ensuring accurate readings and reliable service for customers. My role involved not only technical support but also collaboration with team members to enhance service delivery. I am proficient in a variety of software tools, including Microsoft Office Suite and CRM systems like HubSpot and Zendesk, which I utilize to streamline processes and improve customer experiences.