At SIRIUSX ENERGY LTD, I provide Tier 1 and Tier 2 support for SaaS applications, diagnosing login, account access, integration, data synchronization, and user interface issues. I manage 40–60 tickets daily while maintaining 95%+ CSAT.
I investigate application issues, reproduce reported bugs, and escalate technical problems to engineering teams. I also guide users through troubleshooting, product configuration, features, and onboarding.
At BOING LUXURY ESTATES, I support hardware, software, networks, email systems, websites, and business applications. I also manage devices and user accounts, document incidents, and coordinate with vendors on complex problems; my work improving online visibility and digital presence contributed to an estimated 25% increase in revenue and business enquiries.
Previously, I supported staff at MUDIAME INTERNATIONAL LIMITED and B2B customers at NOVATECH SOLUTIONS. At NOVATECH SOLUTIONS, I investigated system errors with QA and engineering teams using Jira and improved support documentation to help reduce resolution times and recurring issues.
