Open to opportunities

emmanuel sunday

@emmanuelsunday1

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Experienced chat support specialist delivering empathetic, efficient remote customer service.

Nigeria

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What I'm looking for

I seek remote roles where I can provide empathetic, technical chat and email support, grow within a collaborative team, and leverage tools like Zendesk and Google Workspace.

I am a dedicated chat support specialist with over 3 years of remote customer service and virtual assistant experience, grounded in a B.Sc. in Computer Science. I consistently deliver prompt, professional live chat and email support, troubleshoot technical issues, and maintain high customer satisfaction while meeting performance goals.

Skilled with Slack, Zendesk, Google Workspace and MS Office, I excel at multitasking, fast typing, and clear English communication. I bring reliability, adaptability, and a problem-solving mindset to remote teams and client-focused roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Telus International

Jan 2021 - Present (4 years 10 months)

Manage live chat and email interactions providing technical support and troubleshooting, maintaining high customer satisfaction and consistently meeting performance goals.

Live Chat Support Email Support Technical Troubleshooting Zendesk Slack Google Workspace Customer Satisfaction

Virtual Assistant

Freelance

Jan 2018 - Jan 2021 (3 years)

Provided scheduling, data entry, and document management for clients remotely, improving organization and enabling timely communications across projects.