Open to opportunities

Emmanuel Owoupele

@emmanuelowoupele

Message

Dedicated customer support representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer support representative with a passion for helping others and ensuring customer satisfaction. With experience at Just Point in the USA, I have honed my skills in identifying and assessing customer needs through effective communication via phone and email. My ability to build sustainable relationships with clients has been a key factor in achieving high customer satisfaction ratings.

During my internship at Northern Label Group in Canada, I further developed my customer service skills by assisting store guests with various concerns, including refunds and service warranties. I successfully managed the customer loyalty program and implemented ambitious customer satisfaction goals, consistently exceeding expectations. My patience and empathy allow me to remain calm in stressful situations, ensuring that every customer feels valued and heard.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Just Point

Mar 2022 - Mar 2024 (2 years)

Identified and assessed customer needs to achieve satisfaction. Assisted customers via phone calls and emails, building sustainable relationships and trust with customer accounts. Provided accurate information using effective communication methods.

Customer Service Communication Time Management Problem Solving Relationship Building

Intern

Northern Label Group Inc.

Mar 2021 - Oct 2021 (7 months)

Assisted store guests with client concerns, including replacements, refunds, and service warranties. Managed and updated the customer loyalty program while implementing customer satisfaction goals.

Customer Support Communication Presentation Skills Problem Solving Loyalty Programs Empathy

Social Media Manager & Customer Service Volunteer

Airbnb

Mar 2021 - Oct 2021 (7 months)

Managed social media interactions and provided customer service support. Focused on fulfilling and exceeding customer satisfaction goals in a consistent manner.