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Obinna Chukwuemeka

@obinnachukwuemeka

Product Manager skilled in building MVPs and leading teams.

Nigeria
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What I'm looking for

I am seeking a role that fosters innovation, collaboration, and growth, where I can leverage my product management skills to create impactful solutions.

I am a Product Manager with a strong background in finance and customer service, dedicated to transforming user insights into actionable solutions. My experience includes leading cross-functional teams and mentoring aspiring product managers, ensuring that we balance business objectives with real customer needs.

At Prodefied Nigeria, I spearheaded the development of a learning platform that significantly improved early adoption rates through user interviews and strategic roadmap planning. My leadership in managing multiple teams and prioritizing tasks has led to timely MVP releases, enhancing user retention and engagement.

In addition to my product management role, I have a passion for training and mentoring. I have successfully guided over 30 aspiring product managers, achieving high course completion rates and fostering practical skills through real-world projects. My commitment to continuous improvement and agile methodologies has consistently driven project success and team collaboration.

Experience

Work history, roles, and key accomplishments

IN

Customer Support (Relief Staff)

ICS Outsourcing -Access Bank Nigeria

Nov 2023 - Present (1 year 10 months)

Handled over 150 customer interactions weekly, resolving over 90% issues within 24 hours. Ensured 100% compliance while processing N5 million+ in monthly transactions.

TE

Cost Control Intern

Total Energies

Mar 2019 - Present (6 years 6 months)

Monitored budgets exceeding N40M, achieving 95% adherence through real-time cost tracking. Identified 10% savings through invoice verification and financial analysis.

BM

Customer Service Intern

BridgeHouse Mfb

Jan 2019 - Present (6 years 8 months)

Handled 50+ weekly customer inquiries and service requests, achieving a 92% first-contact resolution rate and enhancing overall client satisfaction. Assisted with account openings, loan processing, and onboarding, contributing to a 20% improvement in operational turnaround time.

Education

Degrees, certifications, and relevant coursework

IU

Imo State University

Bachelor of Science, Accounting

2021 - 2024

Studied Accounting at Imo State University, gaining a strong foundation in financial principles and practices. Developed analytical skills essential for understanding business operations and economic trends.

FN

Federal Polytechnic Nekede

National Diploma, Marketing

2016 - 2018

Completed a National Diploma in Marketing at Federal Polytechnic Nekede. Focused on marketing strategies, consumer behavior, and market research, preparing for a career in business and product promotion.

Tech stack

Software and tools used professionally

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Obinna Chukwuemeka - Product Manager - Prodefied Nigeria | Himalayas