Emmanuel O

Serve the public in high-contact, safety-sensitive environments requiring professionalism, clear communication, de-escalation, accurate documentation, policy compliance, sound judgment, and timely follow-up while resolving concerns and supporting community needs. Coordinate with partner agencies, prepare incident and activity reports, support investigations, and manage sensitive interactions with

Protected people and property through patrols, emergency response, investigations, report writing, court testimony, community engagement, and coordination with partner agencies.

Directed daily operations, supervised staff, organized coverage, supported hiring and training, delegated work, conducted team communication, monitored performance, coached employees, resolved member concerns, documented results, and reported updates to regional leadership. Maintained the lowest employee turnover rating in the regional division through coaching, accountability, and staff developme

Supported emergency response operations, completed assigned training, followed department policies and standard operating guidelines, and maintained effective working relationships with fire personnel, residents, and partner agencies.

Managed membership programs, retention initiatives, schedules, service standards, customer outreach, associate coaching, shift communication, team performance, and follow-up actions supporting consistent service delivery. Created and implemented programming that increased revenue, supported retention, and exceeded financial expectations and targets.

Recruited, trained, coached, and supervised staff; prepared progress reports; monitored performance trends; improved service protocols; addressed performance gaps; supported goal achievement; and reinforced accountability through consistent follow-up. Consistently exceeded monthly corporate financial and departmental goals through sales leadership and coaching.

Managed membership sales, retention, promotions, outreach, staff training, front desk supervision, service recovery, and follow-up activities supporting loyalty and revenue growth. Ranked in the Top Ten for East Coast and Midwest sales production each month while in position.

Managed membership sales, retention, promotions, outreach, staff training, front desk supervision, service recovery, and follow-up activities supporting loyalty and revenue growth.

Earned a High School Diploma through the National External Diploma Program.

Activities and societies: Critical thinking, legal analysis, sociological theory, juvenile delinquency assessment, ethical reasoning, evidence-based research, clear report writing, and public policy evaluation.

Pursued studies in Criminal Justice.

Completed training and certification as a French language Interpreter, Patrol Shield Operator, and RMS Trainer/Instructor.

Completed training and certification as a Patrol Shield Operator.

Completed training and certification as an RMS Trainer/Instructor.

Completed the Entrance Level Training Program and received certification.

Completed Commercial and Residential Crime Prevention Training and received certification.

Completed the Special Assignment Team School training.

Grade: 100%

Activities and societies: Linux CLI administration and virtual machine deployment, SQL database querying, Python scripting for automation, network traffic analysis, SIEM log monitoring (Splunk/Chronicle), Wireshark packet capture analysis, threat modeling, risk assessment, incident response playbooks, and the NIST Cybersecurity Framework.

Completed the Google Foundation of Cybersecurity Training Certificate.