Open to opportunities

Teresa Longano

@teresalongano

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Fitness manager and fitness instructor skilled in coaching, scheduling, and record-accurate operations.

United States

Message

What I'm looking for

I’m looking for a role where I can coach and manage with safety, energy, and accuracy—supporting clients, running smooth scheduling, maintaining reliable records, and continuously improving the member experience through great communication.

I’m a hands-on fitness professional and manager who blends high-energy coaching with organized, detail-first operations. I lead group fitness focused on strength, cardio, and functional training while adapting workouts to individuals’ injuries, skill levels, and class dynamics.

As a manager/front desk lead, I run daily studio operations—member check-ins, scheduling, and class reservations—to keep every session smooth and welcoming. I handle inquiries across phone, email, and in-person, resolve scheduling conflicts quickly, and support membership sales, renewals, and retention through clear education on studio offerings and promotions.

I also bring strong records and data discipline. In an academic programs role, I communicated professionally with students, obtained and verified academic records for hundreds of students, and transferred and verified student data accurately under strict deadlines while working across platforms including Microsoft Office, Growthzone, and SquareSpace.

Across lifeguarding, coaching, and frontline customer support, I’ve built a reputation for safety, responsiveness, and teamwork. I enforce proper technique and gym policies, stay prepared for emergencies, and consistently deliver customer service that builds trust and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Manager and Front Desk

Current

SPENGA

Mar 2026 - Present (3 months)

Managed daily front desk operations including member check-ins, scheduling, and class reservations to ensure a smooth studio experience. Drove customer service and membership retention through inquiries, issue resolution, and collaboration with instructors and management to optimize class flow.

Front Desk Operations Scheduling Customer Service Membership Sales Client Retention Conflict Resolution Team Collaboration

Current

Fitness Instructor and Coach

Current

Industrious Fitness

Feb 2026 - Present (4 months)

Led high-energy group fitness classes focused on strength, cardio, and functional training while adapting workouts for injuries, skill levels, and class dynamics. Provided one-on-one coaching to improve form, prevent injury, and maximize performance outcomes in a safe training environment.

Functional Training Injury Modifications Form Correction Gym Policy Compliance

Current

Academic Programs Associate

Current

Quality Champions for Life

Oct 2025 - Present (8 months)

Communicated professionally with students about academic programs and records, obtained and verified academic records for hundreds of students, and ensured accurate data transfers under strict deadlines. Supported operations across multiple platforms including Microsoft Office, GrowthZone, and SquareSpace.

Data Verification Microsoft Office GrowthZone Squarespace Attention To Detail

Cashier and Loader

Lowe’s Home Improvement

Sep 2024 - Dec 2025 (1 year 3 months)

Loaded and transported heavy materials in a fast-paced outdoor environment, frequently handling hundreds of bags per shift while following safety standards. Provided efficient customer service, processed transactions and refunds, and resolved issues through teamwork and clear communication.

Customer Service Refunds Safety Compliance Multitasking

Lifeguard

YMCA

Mar 2021 - Sep 2024 (3 years 6 months)

Maintained constant attentiveness to patron safety and responded effectively to emergency situations as part of a coordinated team. Delivered strong customer service by assisting members in an ever-changing environment.

Emergency Response Team Coordination Customer Service Risk Assessment Communication Under Pressure Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Northern Kentucky University

Bachelor of Business Administration, Management

Activities and societies: Minor: Music/Voice. Certifications: NASM Personal Trainer, ARC Lifeguard, CPR & AED, ARC First Aid.

Bachelor of Business Administration in Management at Northern Kentucky University, with an expected graduation of May 2027. Minor in Music/Voice and completed related fitness and safety certifications (NASM Personal Trainer, ARC Lifeguard, CPR & AED, ARC First Aid).