I seek a leadership role in operations or management where I can help comply with company performance, media presence, mentor staff, ensure safety/compliance, and enhance customer satisfaction.
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@1973logan
Experienced operations and security leader focused on customer service and team performance.
I seek a leadership role in operations or management where I can help comply with company performance, media presence, mentor staff, ensure safety/compliance, and enhance customer satisfaction.
I am an operations and security professional with two decades of experience managing teams, streamlining processes, and ensuring compliance across educational, protection, and event environments. I have led operations for a protection agency, managed site logistics for golf events, and supported students and clients as a paraprofessional and peer recovery specialist, consistently improving client satisfaction and operational efficiency.
I bring strengths in staff coordination, incident intake, risk management, training delivery, and customer relations, backed by certifications including a Guard Card and driver’s license. I am results-oriented, safety-focused, and adaptable, willing to relocate and authorized to work in the US for any employer.
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Work history, roles, and key accomplishments
Omni Ranger Solutions
Apr 2024 - Present (1 year 7 months)
Manage on-site golf operations, coordinating staff and logistics to ensure safety, compliance with PGA/WPGA rules, and high participant satisfaction while preparing daily and weekly reports.
Maryland Protection Specialist Agency
Sep 2004 - Present (21 years 2 months)
Developed and implemented strategic plans to improve efficiency and client satisfaction, led staff management and process improvements, and ensured regulatory compliance and risk mitigation.
Baltimore City Public Schools
Aug 2022 - Jan 2024 (1 year 5 months)
Supported classroom instruction and student behavior management, provided coverage during teacher absences, and promoted social-emotional learning and accountability for students.
Heavens Place
Aug 2022 - Nov 2022 (3 months)
Provided peer-based individual and group recovery support, developed personalized recovery plans, facilitated support groups, and maintained client progress documentation.
Airbourne Security LLC
Jun 2014 - Dec 2019 (5 years 6 months)
Provided security staffing and served as fill-in staff manager, coordinating personnel and subcontracted staff to meet client site requirements.
Step by Step Inc.
Jan 2016 - Jan 2017 (1 year)
Conducted security screenings and intake procedures, verified identification, maintained visitor records, and responded to security incidents while providing professional customer service.
Baltimore City Public Schools
Aug 2013 - Jun 2015 (1 year 10 months)
Provided administrative support and student mentorship for pre-K to 8th grade, assisted with data entry, scheduling, parent coordination, and behavioral advocacy.
Degrees, certifications, and relevant coursework
Certificate, Education Management, Business Administration
2015 - 2015
Completed a certificate program in Education Management and Business Administration with a focus on leadership and management in 2015.
High School Diploma, General Studies
1988 - 1991
Earned a high school diploma from Pikesville High School in Baltimore County, completed in 1991.
Software and tools used professionally
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