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1973 Logan

@1973logan

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Experienced operations and security leader focused on customer service and team performance.

United States

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What I'm looking for

I seek a leadership role in operations or management where I can help comply with company performance, media presence, mentor staff, ensure safety/compliance, and enhance customer satisfaction.

I am an operations and security professional with two decades of experience managing teams, streamlining processes, and ensuring compliance across educational, protection, and event environments. I have led operations for a protection agency, managed site logistics for golf events, and supported students and clients as a paraprofessional and peer recovery specialist, consistently improving client satisfaction and operational efficiency.

I bring strengths in staff coordination, incident intake, risk management, training delivery, and customer relations, backed by certifications including a Guard Card and driver’s license. I am results-oriented, safety-focused, and adaptable, willing to relocate and authorized to work in the US for any employer.

Experience

Work history, roles, and key accomplishments

Current

Site Manager

Current

Omni Ranger Solutions

Apr 2024 - Present (1 year 6 months)

Manage on-site golf operations, coordinating staff and logistics to ensure safety, compliance with PGA/WPGA rules, and high participant satisfaction while preparing daily and weekly reports.

Operations Management Regulatory Compliance Reporting Customer Service

Current

Director of Operations

Current

Maryland Protection Specialist Agency

Sep 2004 - Present (21 years 1 month)

Developed and implemented strategic plans to improve efficiency and client satisfaction, led staff management and process improvements, and ensured regulatory compliance and risk mitigation.

Operations & Strategy Team Leadership Process Improvement & Compliance Risk Management Client Relations Performance Management Cross Functional Collaboration

Paraprofessional

Baltimore City Public Schools

Aug 2022 - Jan 2024 (1 year 5 months)

Supported classroom instruction and student behavior management, provided coverage during teacher absences, and promoted social-emotional learning and accountability for students.

Lesson Coverage Administrative Support Communication

Peer Recovery Support Specialist

Heavens Place

Aug 2022 - Nov 2022 (3 months)

Provided peer-based individual and group recovery support, developed personalized recovery plans, facilitated support groups, and maintained client progress documentation.

Peer Support Facilitation Facilitation Case Documentation Counseling Team Collaboration

Security Staff Manager

Airbourne Security LLC

Jun 2014 - Dec 2019 (5 years 6 months)

Provided security staffing and served as fill-in staff manager, coordinating personnel and subcontracted staff to meet client site requirements.

Staffing Scheduling Risk Management

Security / Intake Specialist

Step by Step Inc.

Jan 2016 - Jan 2017 (1 year)

Conducted security screenings and intake procedures, verified identification, maintained visitor records, and responded to security incidents while providing professional customer service.

Visitors Record keeping Incident Response Customer Service & Compliance

Paraprofessional

Baltimore City Public Schools

Aug 2013 - Jun 2015 (1 year 10 months)

Provided administrative support and student mentorship for pre-K to 8th grade, assisted with data entry, scheduling, parent coordination, and behavioral advocacy.

Administrative Support Mentorship Data Entry Scheduling Report Preparation Behavior Advocacy