Emmanuel Makuochukwu

Proactively sourced new businesses and interviewed applicants to determine financial eligibility and feasibility of granting loans. Assisted customers in choosing loan products, applied for them, and served as the main contact between customers and the financial institution.

Onboarded new loan customers in line with approved Risk Assessment Criteria and managed existing loan customers to ensure timely repayment of all loan obligations. Updated daily the Risk Asset database, Risk Asset Register, and Loan Repayment Schedule using bank statements.

Opened and managed new accounts, proactively selling the bank's products to new and prospective customers. Called and sold different types of loans to selected categories of customers, following up and evaluating loan applications and documentation.

Served as the first point of contact for all abandoned bookings, offering Travelden products and services, and responding to customer queries across all relevant communication channels. Championed recovery bookings by corresponding directly with clients and ensuring they booked and paid with Travelden.

Performed client data retrieval and collection, data testing, reconciliation (checks & balancing), and reported findings. Printed district checklists from the PMS and sorted and arranged checklists via schedules.

Grade: Second Class Lower

Obtained a Bachelor of Science degree in Economics. The curriculum provided a strong foundation in economic principles and analytical methods.

Completed secondary education, earning the Senior School Certificate Examination (SSCE). This foundational education prepared for higher academic pursuits.