Emmanuella Abubhor
@emmanuellaabubhor
Detail-oriented Customer Support Specialist with a passion for service excellence.
What I'm looking for
I am a dedicated Customer Support Specialist with over two years of experience in providing exceptional service through live chat, email, and phone support. My journey has been marked by a commitment to resolving customer concerns with empathy and professionalism, achieving a consistent 95% satisfaction rating in my role at Marswelquip Enterprises. I thrive in fast-paced environments, where I can leverage my strong communication skills and attention to detail to enhance client experiences.
Throughout my career, I have collaborated cross-functionally with marketing and logistics teams to support promotional campaigns and improve service delivery. My proficiency in CRM tools and remote collaboration platforms like Zoom and Slack has enabled me to maintain accurate records and streamline workflows effectively. I am eager to contribute to organizations that prioritize communication and community, and I am always looking for opportunities to grow and learn in the customer service field.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Marswelquip Enterprises
Aug 2023 - Feb 2025 (1 year 6 months)
Delivered responsive, real-time support through live chat, email, and WhatsApp with a consistent 95% satisfaction rating. Resolved customer complaints with empathy and professionalism, often independently.
Education
Degrees, certifications, and relevant coursework
Bayero University
Bachelor of Science, Economics
Graduated with a Bachelor of Science in Economics. This program provided a strong foundation in economic principles and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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