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EMMANUEL JUNIOR

@emmanueljunior1

Customer support agent at roca maslak who resolved billing, account access, and product troubleshooting inquiries.

At roca maslak, I supported customers by phone, email, and chat, handling billing, account access, and product troubleshooting inquiries. I escalated complex cases when needed and recorded cases in Zendesk and Salesforce for consistent follow-up.

I guided customers through product features and setup steps to help reduce repeat contacts and improve first-contact resolution. I also worked with internal teams on recurring service issues across support channels.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Roca

Jun 2026 - Aug 2026 (2 months)

Delivered empathetic and timely customer assistance across phone, email, and chat channels, resolving inquiries while maintaining a high standard of service. Managed a wide range of customer issues, including billing, account access, and product troubleshooting, escalating complex cases when necessary.

Customer Service Phone Support Email Support Troubleshooting CRM Zendesk Salesforce