Emmanuel John Libornio

Hi! I'm Emmanuel, a reliable Virtual Assistant with 6+ years of experience in customer support, operations coordination, inbox management, and team support in fast-paced service environments.

I help businesses deliver excellent customer service while keeping operations organized and efficient. My background in BPO operations and FinTech customer support has trained me to handle high-volume support requests, manage service incidents, organize and manage inbox communications, and track team performance while maintaining high service standards.

I am highly experienced in working with remote teams and tools such as Zendesk, Slack, Twilio, and Google Workspace. I’ve also created automated Google Sheets trackers to help teams monitor productivity and service level performance while keeping inboxes and communications well-organized.

Here’s how I can help your business:

• Customer email and chat support
• Ticket management (Zendesk or similar tools)
• Data entry and spreadsheet management
• Google Sheets reporting and tracking
• Inbox and message management
• Inbox management and organization
• Process documentation
• Operations and team coordination
• Administrative support tasks

What clients appreciate about working with me:

✔ Strong English communication
✔ Organized and detail-oriented
✔ Reliable and easy to work with
✔ Fast learner with strong adaptability
✔ Experienced in high-volume customer environments

If you're looking for a Virtual Assistant who can support your customers while keeping operations running smoothly, I’d love to help.

Let’s work together!