Emmanuel Feliz

Coordinated home care services between patients, Home Health Aides (HHAs), and internal teams, managing schedules, visit changes, caregiver coverage and replacements, and service-related issues. Provided ongoing support through inbound and outbound calls, handled on-call responsibilities for urgent and time-sensitive situations, resolved and escalated concerns as needed, and maintained accurate do

Handled inbound calls from patients, providing information and assistance related to imaging services and appointments. Maintained accurate records of patient interactions, documented important details for follow-up, and helped ensure a smooth customer experience. Also escalated complex issues and transferred patients to the appropriate departments when needed to ensure their concerns were address

At Lisinski Law Firm, I served as the first point of contact for primarily Spanish-speaking clients seeking immigration assistance. I was responsible for gathering detailed and sensitive case information, ensuring accurate documentation for intake specialists, and guiding prospective clients through the consultation scheduling process. The role required empathy, professionalism, and the ability to

At Visionary Solutions, I provided technical support to customers via phone, chat, and email in an English-speaking environment. I assisted clients with system troubleshooting, setup guidance, and general inquiries, ensuring clear communication and efficient issue resolution. The role strengthened my ability to diagnose problems quickly, manage multiple interactions simultaneously, and maintain cu

The Specialized Sales, Merchandising and Marketing Operations provided me a comprehensive understanding of sales and marketing operations. It covers a wide range of topics including sales strategy, merchandising techniques, marketing research, consumer behavior, and product development. I learned how to develop marketing plans, manage sales teams, and analyze market trends. I have also gained prac