Juan Robiu

I’m a bilingual healthcare administration professional and dentistry student with over two years of experience optimizing remote patient support, care coordination, and intake workflows. I’ve managed high-volume inbound/outbound queues across phone, email, text, and fax to streamline telehealth and home visit operations while meeting strict performance KPIs and SLAs.

I bring proven expertise navigating complex Electronic Health Records (EHR) platforms, executing real-time insurance eligibility clearances, and handling administrative patient documentation, prescription refills, and Durable Medical Equipment (DME) orders. With training across eClinicalWorks (eCW), AthenaOne, and Epic scheduling modules, I deliver accurate, patient-centered care while maintaining HIPAA compliance and flawless data integrity.