At Superior Family Clinic, I coordinate patient appointments, assist with insurance verification and benefits questions, and support referrals and prior authorizations.
I maintain accurate patient information in EMR systems and communicate with patients and providers. I also help address patient concerns while following HIPAA and clinic procedures.
Previously, at United Health Care, I supervised a team supporting members, providers, and partners. I monitored performance, coached representatives, resolved escalated issues, and ensured compliance with company policies and healthcare regulations.
At Concentrix, I supported data collection, analysis, interpretation, and reporting to help identify trends and optimize processes. At OPTIMUM, I worked as a Technical Support Specialist, providing step-by-step solutions for service issues and escalating complex problems.
Argentina