Open to opportunities

Emmanuel Enem

@emmanuelenem

Message

I improve customer journeys, support workflows, and lifecycle communication for remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a customer success or operations role where I can improve customer journeys, coordinate support workflows, strengthen CRM processes, and help a collaborative remote team deliver better customer experiences.

At Gear Factory, I manage customer interactions across email, chat, and internal channels while coordinating support workflows for remote creative and technical teams.

I maintain customer records in Salesforce and HubSpot, support onboarding and ongoing engagement, and prepare weekly reports on customer insights, support performance, and operational updates. I also organize cloud documentation and recommend process improvements that reduce manual work and help teams move faster.

Previously, at Design and Development Ltd., I verified academic data, cleaned datasets, and maintained confidential digital records in line with data protection protocols.

I'm committed to empathetic service, clearer operations, stronger customer engagement, and reducing churn through structured customer success processes.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Support

Current

Gear Factory

Nov 2019 - Present (6 years 9 months)

Managed customer interactions across email, chat, and internal channels, coordinated support workflows, and maintained customer records in Salesforce and HubSpot. Supported onboarding, documentation, and reporting to improve team efficiency.

Customer Success Salesforce HubSpot Ticketing Workflow Coordination Documentation Reporting

Data Entry Intern

Design and Development Ltd.

Jul 2019 - Sep 2019 (2 months)

Verified and cross-checked large volumes of academic data with high accuracy, organized digital records, and maintained confidential information in compliance with data protection protocols.

Data Entry Data Verification Data Protection