Open to opportunities

Emmanuel Egbodion

@emmanuelegbodion

Message

I resolve customer tickets across chat, email, and phone with clear, warm support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve chat, email, and phone tickets, manage account and subscription requests, document issues accurately, and contribute to efficient, high-quality customer experiences.

I've supported customers remotely at Support Shepherd and Amerit Consulting Firm, resolving high-volume inquiries across chat, email, and phone while maintaining response-time, CSAT, and tone standards.

I handle subscription and account requests including refunds, cancellations, upgrades, returns, billing updates, and password resets. I document every interaction in CRM and ticketing systems, enabling smooth handoffs and faster resolutions.

I'm comfortable working independently from a quiet home office, learning new tools quickly, and proactively flagging recurring issues. My background also includes CRM data maintenance and lead follow-up as a Cold Calling Virtual Assistant.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Support Shepherd

Jul 2024 - Jun 2026 (1 year 11 months)

Resolved customer inquiries via chat, email, and phone, processing account and subscription requests including refunds, cancellations, upgrades, returns, and password resets. Logged detailed CRM notes on every interaction to support smooth handoffs and faster resolutions across the team.