oshiomole faith
@oshiomolefaith
Customer service professional who resolves issues across channels with calm confidence.
NigeriaWhat I'm looking for
I’m a friendly, solution-oriented Customer Service Agent with 5+ years of experience supporting customers across email, live chat, and phone. I’m known for warm, professional communication that makes customers feel genuinely helped.
My background includes e-commerce support—handling order inquiries, returns, replacements, and delivery issues. I manage disputes and platform navigation issues calmly while keeping accurate transaction records and organized case files.
Across my roles, I’ve worked high-volume customer interactions and coordinated with teams to resolve escalated problems. I also support smooth operations by maintaining follow-through on every open inquiry and documenting interactions clearly in CRM systems.
I’m comfortable working independently in remote environments and I’ve used tools including HubSpot, Zendesk, Freshdesk, and Zoho CRM. I’m also building practical experience through my IT Support Trainee work with remote support workflows and digital collaboration tools.
Experience
Work history, roles, and key accomplishments
IT Support Trainee
Digital Witch Support Community
Feb 2026 - Present (4 months)
Handled inbound support requests remotely via chat and digital channels, responding professionally to each case. Logged support interactions with clear, accurate documentation to support smooth routing and follow-up while building experience with remote support workflows and CRM platforms.
Customer Support Representative
Decipher Innovate
Jan 2024 - Jan 2025 (1 year)
Assisted customers via phone, live chat, and email with clear and friendly responses across a range of support requests. Captured accurate details in CRM systems, followed escalation procedures when needed, and maintained organized case records for consistent service.
Customer Service Agent
Oshiomole Faith
Jan 2019 - Jan 2025 (6 years)
Handled e-commerce customer inquiries via email and live chat, resolving order questions, returns, replacements, and delivery status updates while maintaining accurate case records. Coordinated with suppliers and logistics contacts to resolve delivery issues and provide timely, solution-oriented updates.
Customer Support Representative
Helmgart Incorporated
Jan 2019 - Jan 2024 (5 years)
Managed high-volume customer interactions across multiple channels, multitasking between live cases while maintaining accuracy and professionalism. Resolved escalated issues by coordinating across teams and communicating outcomes clearly to customers throughout the process.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Computer Science
2021 -
Pursuing a B.Sc. in Computer Science at the University of Benin (Oct 2021 – Apr 2027, expected).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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