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Emmanuel Chidiebere

@emmanuelchidiebere

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Client Intake Specialist at Malman Law, handling intake interviews and confidential case documentation.

Nigeria

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At Malman Law, I conducted intake interviews to gather accident, injury, treatment, insurance, and case details. I maintained confidential client records and coordinated with attorneys and internal teams on case reviews, referrals, and follow-up.

At Blueva, I participated in sales calls and lead qualification, supported new team member onboarding and training, and evaluated call performance against quality standards. Earlier, at Phase 3 Telecoms, I supported customers, maintained records, scheduled appointments, and helped resolve service issues.

Experience

Work history, roles, and key accomplishments

Intake Specialist

Malman Law

Aug 2024 - Apr 2026 (1 year 8 months)

Conducted intake interviews and gathered information regarding accidents, injuries, treatment, insurance, and case details. Maintained accurate and confidential client records, case notes, and documentation, and coordinated with attorneys and internal teams to facilitate case review, referrals, and follow-up.

Client intake Case Documentation CRM Communication Skills Coordination

Sales, Trainings and Q.A

Blueva

Feb 2023 - Jun 2024 (1 year 4 months)

Responsible for receiving and initiating calls, participated in sales calls and lead qualification processes, supported onboarding and training of new team members, and evaluated call performance based on quality standards.

Sales Lead Qualification Training Quality Assurance Communication Skills

Customer Representative/Support

Phase 3 Telecoms

Feb 2021 - Feb 2023 (2 years)

Presented products and services, maintained accurate customer records and documentation, scheduled appointments, and reported, analyzed, and resolved systems, customer, and operational issues that impact service quality.

Customer Support Appointment Scheduling Documentation Problem Solving Communication Skills