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Emmanuel Bitrus

@emmanuelbitrus1

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Sales Operations | Revenue Operations (RevOps) | Salesforce CRM Automation | Sales Analytics.

Nigeria

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What I'm looking for

I’m looking for an entry-level Sales Operations or Sales Support role where I can apply my skills in CRM systems, data analysis, and workflow optimization. I’m particularly interested in roles that involve pipeline reporting, forecasting, and improving sales processes, while also giving me the opportunity to grow into a more advanced Sales Operations or RevOps position over time.

I help sales teams streamline processes, improve pipeline management, and accelerate deal velocity by turning complex data and workflows into simple, actionable systems. From spreadsheet data, CRM optimization, automation, and structured workflows to building interactive dashboards, I focus on improving visibility, efficiency, and decision-making across the sales lifecycle. I work across Salesforce CRM, sales analytics, and revenue operations (RevOps), supporting organizations with pipeline tracking, forecasting, KPI reporting, and performance analysis that drive measurable improvements in sales outcomes.

Certified in Salesforce Sales Operations Professional (Salesforce Sales and CRM Overview, Lead Management, Opportunity Management, Customer Success, Reporting & Dashboards) through Salesforce partnered with Pathstream, and HubSpot Sales Hub Specialist Certification, I leverage CRM systems, workflow automation, and data analysis to enhance operational efficiency and transparency. I work with data from multiple sources such as SQL, CSV, and structured reports, applying Power Query for data transformation, Power Pivot and DAX for modeling and calculations, and tools like Excel, Tableau, and Salesforce to build dashboards and reporting systems.

Experience

Work history, roles, and key accomplishments

Junior Sales Operations Analyst

Independent Project | Salesforce Environment

Dec 2025 - Feb 2026 (2 months)

Implemented a multi-tier Discount Approval Flow in a Salesforce sandbox to simulate margin protection for a B2B Tech model.

Optimized Case Management workflows, reducing mock support lead times by configuring automated assignment and escalation rules.

Salesforce Sales Cloud Salesforce Service Cloud Salesforce Flows Salesforce Lightning Salesforce Reporting

Junior Sales Operations Analyst

Independent Project | Salesforce Environment

Jan 2026 - Feb 2026 (1 month)

Developed end-to-end Sales Operations analytics projects using Excel and Tableau to transform raw sales data into actionable insights. Built dynamic dashboards to track pipeline health, forecast performance, win rates, and discount impact.

Leveraged Power Query, Power Pivot, and DAX to clean, model, and analyze data, enabling clear visibility into revenue trends and operational inefficiencies.

Microsoft Excel Excel Pivot Tables Excel CoPilot Power Query Data Modeling DAX Tableau

Relations Officer/Educator

Pips Global Trading Academy

Feb 2023 - Jan 2026 (2 years 11 months)

Strategized revenue growth initiatives by identifying process improvements to enhance operational efficiency. Managed the client lifecycle and delivered omnichannel stakeholder engagement for high-priority accounts, leading sales enablement and training on complex market principles.

Revenue Growth Process Improvement Operational Efficiency Client Lifecycle Management Omnichannel Communication Stakeholder Engagement Sales Enablement Training Delivery Account Management

Customer Service Representative

Teemas Catering Services & Restaurant

Aug 2019 - Jan 2023 (3 years 5 months)

Managed end-to-end issue resolution workflows while maintaining strict SLAs to optimize customer experience. Monitored account health and led stakeholder engagement activities to drive customer retention and long-term partnership growth.

Customer Service Issue Resolution SLA Management Customer Retention Stakeholder Management Account Health Monitoring Partnership Growth Customer Experience

Education

Degrees, certifications, and relevant coursework

Hubspot Academy

Professional Certificate , Hubspot Sales Hub Software Certificate

2026 - 2026

Trained in HubSpot CRM fundamentals, inbound sales methodology, and sales operations workflows, including pipeline management, lead tracking, and reporting for data-driven sales decision-making.

Salesforce Partnered with Pathstream (Coursera)

Professional Certification , Salesforce Sales Operations Professional Certificate

2025 - 2026

Activities and societies: Salesforce CRM Overview, Lead Management, Opportunity Management, Reports, Dashboard and Customer Success.

Gained hands-on experience in Salesforce CRM, covering lead and opportunity management, reporting, and customer success workflows. Developed skills in tracking sales pipelines, managing customer data, and building reports and dashboards to support data-driven decision-making and improve sales performance.

National Open University of Nigeria

Bachelor of Science , Computer Science

2025 -

Completed coursework and projects in programming, databases, software development, and systems analysis, with practical experience in Python, SQL, and problem-solving through academic projects and a final year capstone project.