Open to opportunities

Emma Jane Williamson

@emmajanewilliamson

Message

Operations & systems specialist building end-to-end processes for purpose-led remote teams.

Australia

Message

What I'm looking for

I’m looking for a remote role where I can run operations end-to-end—systems, clients, content, and coordination—inside a purpose-led brand focused on sustainability, wellness, travel, or real-world impact.

For five years I ran a disability support business solo, building the systems, managing clients, handling invoices and compliance requirements myself from day one—then scaling it to six figures. There was no template for what I was doing, so I built one as I went, including automated onboarding using Typeform → Calendly → CRM.

I’m now bringing those same instincts to remote work with sustainability, wellness, travel, and real-world impact—where you give me the brief, the deadline, and the login, and I’ll handle the rest. From self-built marketing and funnel optimisation to web design in Squarespace and end-to-end operations, I streamline the whole business so teams can move fast.

Experience

Work history, roles, and key accomplishments

Operations & Hospitality Coordinator

Cactus Surf & Skate House

Jan 2024 - Jan 2025 (1 year)

Served as front-of-house lead for a high-throughput international guest environment, covering check-ins, room allocation, and housekeeping logistics for continuous back-to-back stays. Coordinated guest-facing operational details in a multilingual setting.

GUEST OPERATIONS

Operations & Hospitality Coordinator

Amigos Surf Camp

Jan 2024 - Jan 2025 (1 year)

Coordinated operations and guest services for a high-volume surf camp, handling real-time problem resolution, team briefings, and quality audits across a multilingual international guest base. Supported rapid turnaround of guest accommodation for weekly operations.

Hospitality Operations Guest Service Team Briefings Quality Audits Multilingual Support

Founder & Digital Marketing Operator

Freedom on Tap

Jan 2021 - Jan 2024 (3 years)

Ran a sustainable wellness product business solo and scaled marketing and sales systems end-to-end, building processes without an agency or team. Delivered 90,000+ impressions and 2,900+ clicks at under AUD $0.15 per result and grew organic content reach from 1–2K to 10K+ views per post.

Founder & Operations Coordinator

Alternative Access Support

Jan 2019 - Jan 2024 (5 years)

Scaled a solo NDIS disability support business from zero to AUD $100k annual revenue, reaching that mark twice in five years with referral-only growth. Managed compliance, monthly financials, invoicing, and client stakeholder communications while coordinating multi-day interstate client trips.

NDIS Compliance Financial administration Invoicing Stakeholder Management Client Operations Disability Support itinerary planning Travel Coordination

Education

Degrees, certifications, and relevant coursework

Deakin University

Bachelor of Environmental Science, Environmental Science (Management & Sustainability)

2017 - 2021

Grade: High Distinctions and Distinctions

Completed a Bachelor of Environmental Science (Management & Sustainability) at Deakin University from 2017 to 2021, achieving High Distinctions and Distinctions.