Open to opportunities

Seri Kobayashi

@serikobayashi

Message

Client-oriented operations coordinator with expertise in digital marketing.

Japan

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values innovative thinking.

I am a client-oriented and self-motivated professional with over a decade of experience in Customer Service, Administration, Operations, and Digital Marketing. My career has been marked by a commitment to providing analytical insights and understanding to meet business needs, always striving for precision and thoroughness in my work.

In my recent role as Operations Coordinator at Togs Swimwear Pty Ltd., I successfully coordinated the order picking, packing, and shipping processes, achieving a 95% on-time delivery rate. My experience also includes managing vendor relationships and overseeing daily office operations, ensuring a productive environment. I take pride in my ability to adapt marketing strategies for diverse markets, as demonstrated during my tenure as Japan Country Manager at MAISON de SABRÉ, where I led initiatives that resulted in a 40% increase in sales.

Throughout my career, I have consistently challenged myself to achieve goals and contribute positively to my teams. I am passionate about leveraging my skills in digital marketing and operations to drive business success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator | Administration Officer

Current

Togs Swimwear Pty Ltd.

Oct 2024 - Present (7 months)

Coordinated the order picking, packing, and shipping process, ensuring 95% on-time and error-free deliveries using Cin7, Shopify and Starshipit. Managed inbound and outbound shipments and maintained accurate records of stock levels, shipping activities, and order statuses, providing daily/weekly reports to management. Corroborated with the finance team to manage invoicing and payments using Xero a

Shopify Xero Inventory Management Customer Service

Operations Coordinator | Digital Marketing Coordinator

Teddy & Co Funland Pty Ltd.

Aug 2023 - Oct 2024 (1 year 2 months)

Coordinated the order picking, packing, and shipping process, ensuring 90% on-time and error-free deliveries using Cin7, Shopify and Starshipit. Utilised Shopify and Klaviyo analytics to track KPIs, customer behavior, and sales trends to inform decision-making and optimize campaigns. Managed sales, promotions, marketing and social media campaigns, and programmes over digital platforms, including l

Shopify Klaviyo Analytics Digital Marketing Social Media Management Invoicing

Japan Country Manager / Digital Marketing Coordinator

MAISON de SABRÉ Pty Ltd.

May 2019 - Jul 2023 (4 years 2 months)

Spearheaded the localisation of marketing campaigns for the Japanese market, adapting content, messaging, and imagery to align with local cultural nuances resulting in a 40% increase in sales. Designed and executed e-commerce strategies, integrating Shopify with Klaviyo to optimise the sales funnel, increasing average order value. Managed a marketing team of 5 employees, overseeing hiring, trainin

Localization Shopify Klaviyo Influencer Marketing Customer Service Pop Up Store Management Social Media Marketing Team Management

Administration Officer | Receptionist

UL Japan, Inc.

Jun 2016 - Jun 2018 (2 years)

Managed daily office operations, including maintaining office supplies, organizing workspaces, and ensuring a clean and productive environment. Coordinated and managed executive calendars, scheduling meetings, appointments, and travel arrangements. Answered phone calls, emails, and inquiries, welcoming clients providing timely and professional responses, and managed B2B correspondence with major c

Office Management Calendar Management Scheduling Client Communication Administrative Support

Ground Crew

All Nippon Airways Co., Ltd.

Apr 2012 - May 2016 (4 years 1 month)

Handled check-in promptly and addressed all travel-related concerns and questions for passengers. Assisted 100 passengers per day at the check-in counter and gate areas by issuing tickets, checking baggage and assigning seats. Handled customer complaints and maintained understanding with a professional and conscientious attitude.

Passenger Check In Ticketing Seat Assignment Customer Service Compliance