Open to opportunities

Amney User

@amneyuser

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E-commerce operations specialist and online business manager building end-to-end operational systems.

Australia

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What I'm looking for

I’m looking to own end-to-end e-commerce and online business operations end-to-end—Shopify, fulfilment, customer support, and organic growth—so founders can focus on growth. I work best in a systems-driven, remote-friendly environment.

I’m an e-commerce operations specialist and online business manager who builds and runs the operational backbone of online businesses. I’ve owned the full operational stack across multiple businesses—Shopify storefronts, supplier and fulfilment coordination, packaging procurement, review systems, and organic marketing—so founders can focus on growth instead of the day to day.

I’m highly organised and systems-minded, fluent in using AI tools to streamline content, customer support, and operational workflows. In my recent roles, I ran end-to-end content operations for B2B SaaS clients, managed multiple client relationships with consistent weekly delivery, and led Shopify operations plus Pinterest organic strategy to drive audience growth and inbound conversations.

Experience

Work history, roles, and key accomplishments

Founder & Lead Ghostwriter

Founder Lines

Jan 2024 - Jan 2026 (2 years)

Ran end-to-end content operations for B2B SaaS founder clients, calibrating founder voice, building content calendars, drafting, and conducting performance reviews. Produced 3–5 posts per week per client aligned to business goals to drive audience growth and inbound conversations.

Content Operations Performance Reviews B2B SaaS Client Relationship Management Workflow Design

Marketing & Growth Consultant

Independent

Jan 2023 - Jan 2024 (1 year)

Built and operated multiple online businesses across e-commerce, AI automation services, and digital products, including running full Shopify operations. Set up review collection and social proof (Loox), led Pinterest organic strategy, and handled customer acquisition, organic social growth, and conversion copy across channels.

Packaging Procurement Loox Review Systems Pinterest Organic Strategy Content Scheduling Conversion Copywriting Customer Acquisition Social Media Management

Freelance Copywriter

Self Employed

Jan 2022 - Jan 2023 (1 year)

Wrote conversion-driven short-form copy including product pages, ad creative, email sequences, and social captions across lifestyle, beauty, and consumer tech niches. Produced brand-voice-consistent messaging to support marketing and sales goals.

Conversion Copywriting Email Sequence Writing Short Form Content Brand Voice Funnel Copy

FedEx Operations Manager

FedEx Group

Jan 2019 - Jan 2022 (3 years)

Coordinated shipping logistics, tracking, and delivery timeframes with accuracy while communicating with staff, customers, and stakeholders to meet operational KPIs. Managed 20+ team members and created strategies to enhance business efficiency.

Delivery Management Stakeholder Management Team Leadership Process Improvement Customer Service Escalation Handling

Store Manager

McDonald's

Jan 2014 - Jan 2019 (5 years)

Managed high-volume customer interactions, handling escalations and supporting team training in a fast-paced retail environment. Built strong client relationship management and operational fundamentals through front-line service.

Customer Relationship Management High Volume Escalation Handling Store Operations Retail Operations Operational Efficiency People Management