Julianna Rodriguez

I’m a front desk and customer service professional with over six years of service-industry experience, focused on managing inventory, optimizing procedures, and delivering consistent guest support. I’m comfortable working with little supervision and coordinating effectively with a team.

In my current role, I oversee the inventory of food products and supplies—ordering and stocking as needed—while also preparing and displaying breakfast food for customers. I manage front desk responsibilities such as answering phones, assisting customers with check-out, and maintaining a clean kitchen and dining environment.

Previously, I served as a host and handled in-person and over-the-phone customer service, including managing to-go orders. I guided customers according to placement guidelines, reducing wait times and increasing procedural efficiency by 25%, while also operating and balancing the cash register.

I hold a Bachelor’s degree in sociology, and my education included research, writing, and problem solving. I bring that mindset to the way I organize workflows, communicate clearly with guests, and make decisions within company guidelines.